With Communities in Need, Financial Service Centers Are Essential Services

concerned woman at computer

BY ED D’ALESSIO from Morning Consult

Even before the coronavirus pandemic that has challenged our nation’s financial system, the Federal Deposit Insurance Corporation (FDIC) called attention to the fact that over 60 million adults in the U.S. are either unbanked or underbanked (PDF). This figure, which equates to nearly one-third of all U.S. adults, demonstrates that despite the public policy emphasis on banks as the panacea for every financial need, there remains a mismatch between bank products and the needs of everyday Americans, many of whom choose to use non-depository financial providers.

Whatever the reason for the numbers of unbanked and underbanked Americans, it has taken the current crisis to demonstrate that in order to truly provide financial inclusion, and to ensure that all Americans can maintain their financial lives, the financial service center industry must be fully recognized as an “essential” branch of our nation’s “critical infrastructure.”

These local, financial service centers process over 350 million transactions annually, employ tens of thousands of Americans, and are located in the neighborhoods where their customers live and work. Being of and from the community ensures that customers are treated with respect and, importantly, in their native tongues.

As the coronavirus pandemic degrades our economy and stretches thin the budgets of millions of families who are confronting health care and childcare needs, rent, utility and other bills, and other existential financial challenges, it is critical that consumers have access to as many safe and reliable financial service options as are possible. Licensed financial service centers provide just that — safe, reliable, convenient, and regulated financial services.

Thankfully today, thousands of financial service centers remain open and operating, providing regulated financial services while following all CDC guidelines and ensuring the health and safety of customers and employees, and continuity of financial services in all communities. In fact, governors and other public officials from across the country — including in CaliforniaIllinois(PDF), Kentucky(PDF), New Jersey and New York, to name a few — agree that neighborhood financial service centers are critical, designating these businesses as “essential” in meeting the needs of Americans. These financial service centers remain open, despite the closure of scores of other businesses, including other financial services providers who have simply elected to close.

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